Melting Pot Privacy Policy

Effective Date: November 3, 2026

The following information is a statement explaining our policy regarding any personal information you may supply to Melting Pot through electronic or physical means.

Introduction

The Melting Pot Restaurants, Inc. (“The Melting Pot,” “Melting Pot,” “we” or “us”) is the owner and franchisor of Melting Pot fondue restaurants. We also own and operate several websites (e.g. meltingpot.com, shop.meltingpot.com, frontburnerbrands.com and meltingpotfranchise.com) (individually, “Website” and collectively the “Websites”). This Privacy Policy describes how we collect, use, disclose, store, and otherwise process the Personal Information we collect from individuals, including those who visit or make a reservation for our restaurants, use our Websites, use our mobile applications (the “Apps”), are members Club Fondue, and otherwise interact with us.

This Privacy Policy does not address data that is not subject to applicable data protection laws (such as deidentified or publicly available information).

What information do we collect?

We gather various types of information, including information that identifies or may identify you as an individual (“Personal Information”) as explained in more detail below.

Information you provide to us:

We collect the following categories of Personal Information individuals provide to us:

From Dining or Reservation: We collect any Personal Information required to assign a reservation for you. We may collect other information that you choose to provide, for example, an email address or phone number, so we can contact you. We keep a record of details that pertain to when you dined; for example, the date and time you dined and the size of your party.
Payment and Online Order Information: When you submit a payment, including through an online order, we may collect your name, email address, postal address, payment card information, billing address, and other financial information. Please note that we use third-party payment providers, including Shopify and Stripe, to process payments made to us. We do not retain any personally identifiable financial information, such as payment card number, you provide these third-party payment providers in connection with payments. Rather, all such information is provided directly by you to our third-party payment providers. The payment providers' use of your Personal Information is governed by Stripe’s privacy policy and Shopify’s privacy policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.
From Websites and Apps: We may collect any Personal Information that you choose to provide us through our Websites; for example, on our “Media Registration” (or similar) online form. We collect any Personal Information that is required to process an online order, such as your name, email address, postal address, and payment information.
Employment Application Information: When you apply for a job at one of our locations, we may collect employment-related Personal Information, such as your name, phone number, email address, the position you are applying for, your expected pay, your employment history, requested shifts and availability, and any information you include in your resume.
Franchise Applicant Information: When you contact us to schedule a Discovery Call to open a franchise, we may collect your name, email address, phone number, the city in which you are interested in opening up a Melting Pot restaurant, your state, information about why you wish to open a franchise, information about the minimum amount of money available to you to open a franchise, and other information that you may provide to us. During a Discovery Call, we may collect other information such as financial data, resumes, background checks, and other related information. We use this information to assess your eligibility to own a franchise, to communicate with you, and to verify your information.
Event, Contest, Promotion, or Survey Information: When you sign up for an event, enter a contest or promotion, complete a survey or submit a testimonial, we may collect Personal Information from you. We use this information primarily to administer and facilitate our products and services, respond to your submission, communicate with you, conduct market research, inform our marketing and advertising activities, improve and grow our business, and facilitate the related event, content, promotion, or survey.
From Club Fondue & SMS/Text Messaging: We collect any Personal Information that requires us to create an account for you; for example, an email address and birthdate, so we can send you email or SMS/text communications and birthday vouchers. The other types of information we collect to customize marketing efforts to you include name, gender, postal address, and phone number. Emails from Club Fondue may tell us whether you have received or opened the email or clicked a link in the email.
Feedback and Support Information: When you contact us, we may collect the contents of custom messages sent to us including to our email addresses, our forms, or other contact information we make available to customers, as well as recordings of calls with us, where permitted by law (including through the use of automated tools provided by us or our third-party providers). We use this information primarily to investigate and respond to your inquiries, to communicate with you via email, phone, text message or social media, and to improve our products and services.

If you choose to contact us, we may need additional information to fulfill the request or respond to your inquiry. We may provide additional privacy disclosures where the scope of the request we receive or Personal Information we require fall outside the scope of this Privacy Policy. In that case, the additional privacy disclosures will govern how we may process the information you provide at that time.

Information We Automatically Collect:

Depending on your state of residency and cookie settings, we and our third-party partners may automatically collect information you provide to us and information about how you access and use our products and services when you engage with us. We typically collect this information through the use of a variety of our own and our third-party partners’ automatic data collection technologies, including (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. Information we collect automatically about you may be combined with other personal information we collect directly from you or receive from other sources.

We, and our third-party partners, may use automatic data collection technologies to automatically collect the following data when you use our services or otherwise engage with us:

Information about your Device and Network: We may collect information about how you use our websites. We may collect information sent by your browser or device to our servers whenever you visit our websites. For example, your browser or device may tell us your IP address, which may tell us generally where you are located, and the type of browser and device you used.
Information about the way you use our Websites: When you visit our websites, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website, and other browsing behavior and actions you take on our Websites and Apps (such as the pages you visit, the content you view, videos you watch, the communications you have through our services, and the content, links and ads you interact with). We may employ third-party technologies designed to allow us to collect detailed information about browsing behavior and actions that you take on our services, which may record your mouse movements, scrolling, clicks, and keystroke activity on our services and other browsing, search or purchasing behavior. These third-party technologies may also record information you enter when you interact with our products or services.

All of the information collected automatically through these tools allows us to improve your customer experience. For example, we may use this information to enhance and personalize your user experience, to monitor and improve our products and services, to offer communications features such as live and automated chat, and to improve the effectiveness of our products, services, offers, advertising, communications and customer service. We may also use this information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our services; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our products and services.

For information about the choices you may have in relation to our use of automatic data collection technologies, please refer to the What are your privacy rights? section below.

Information We Collect from Third Parties:

We may receive the same categories of Personal Information as described above from the following sources and other parties:

From Our Affiliates: We can offer you the products and services we make available because of the hard work of our team members across all Melting Pot entities. To provide our products and facilitate our services, Melting Pot entities receive Personal Information from other Melting Pot entities for purposes and uses that are consistent with this Privacy Policy. For example, we may receive your contact information to process and fulfill your order from a representative at your local Melting Pot entity.
From Online Advertising: We advertise online in a variety of ways, including displaying ads to you on other companies' websites and apps. We may collect information such as which ads are displayed, which ads are clicked on, and on where the ad was displayed.
From Social Networking Pages: We own pages on many social networking sites. We may collect information when you interact with our social networking pages, such as when you follow us or share our content on other social networks, we may receive some information that you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network, and may include profile information, profile picture, username, and any other information you permit the social network to share with third parties. You should always review and, if necessary, adjust your privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services. We use this information primarily to operate, maintain, and provide you the features and functionality of our products and services, as well as to communicate directly with you, such as to send you messages about features that may be of interest to you.
From Business Partners: We may receive your information from our business partners, such as companies that offer their products and/or services as a part of or in connection with our services.
From Service Providers: Our service providers that perform services on our behalf, such as analytics and certain marketing providers, collect Personal Information and often share some or all of this information with us. For example, we receive Personal Information you may submit in response to requests for feedback to our survey providers.
Other Sources: We may also collect Personal Information about you from other sources, including publicly available sources, third-party data providers, brand partnerships, or through transactions such as mergers and acquisitions.
Inferences: We may generate inferences or predictions about you and your interests and preferences based on the other Personal Information we collect and the interactions we have with you.

How do we use the information?

We use the information we collect about you in several ways, including the following:

Placing, holding, tracking, and communicating a dining reservation as needed
Administering our websites for internal operations, troubleshooting, data analysis, testing, statistical and survey purposes
Providing and managing the Websites and Apps to process any services, support, orders, or information requested
Understanding how our Websites and Apps are being used to improve them and engage and retain users
Tailoring our Websites, Apps, communications, and advertisements to likely interests
Diagnosing problems in our Websites and Apps
Reducing fraud and enhancing consumer protection
Conducting market research about our customers, their interests, and the effectiveness of marketing campaigns
Market our products and services to you including via national and local email, SMS/text messaging, loyalty/membership marketing content, and offers
Manage our organization and its day-to-day operations
Communicate with you, including via email, text message, social media, and/or telephone calls
Address inquiries or complaints made by or about an individual in connection with our products and services
Verify your identity and entitlement to our products and services
Register you for and provide you access to events, contests, sweepstakes, and surveys
Identify and analyze how you use our products and services
Infer additional information about you from your use of our products and services, such as your interests
Defend, protect, or enforce our rights or applicable contracts and agreements (including our Terms of Use), as well as to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties
Detect, prevent, investigate, or provide notice of security incidents or other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Melting Pot and others
Facilitate business transactions and reorganizations impacting the structure of our business
Comply with contractual and legal obligations and requirements
Fulfill any other purpose for which you provide your Personal Information, or for which you have otherwise consented

Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual, and we may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How do we share information with third parties?

We may share and disclose information (including Personal Information) about our customers in the following circumstances:

Affiliates: We are able to offer you the products and services we make available because of the hard work of our team members across Melting Pot entities. To provide our products and facilitate our services, Melting Pot entities disclose Personal Information to other Melting Pot entities for purposes and uses that are consistent with this Privacy Policy. For example, Melting Pot entity responsible for our website may disclose your contact information to a Melting Pot entity in your region to facilitate communications between you and a local Melting Pot representative.
Vendors, consultants, and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include, for example, our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback or help desk software providers (e.g. Zendesk), email service providers (e.g., Salesforce), mobile carriers (e.g., Verizon) and others.
Marketing providers: We coordinate and share Personal Information with our marketing providers in order to advertise and communicate with you about the products and services we make available.
Ad networks and advertising partners: We work with third-party ad networks and advertising partners to deliver advertising and personalized content on our services, on other websites and services, and across other devices. These parties may collect information automatically from your browser or device when you visit our websites and other services through the use of cookies and related technologies. This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.
Business partners: We may share Personal Information with our business partners, or we may allow our business partners to collect Personal Information directly from you in connection with our services. Our business partners may use your Personal Information for their own business and commercial purposes, including to send you information about their products and services.
Business transfers or reorganizations: We may choose to buy or sell assets, and we may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we or our assets are acquired, go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of Melting Pot, our employees, our users, or others.
To facilitate legal rights: We may disclose Personal Information to third parties in connection with the establishment, exercise, or defense of legal claims; to protect our rights and property and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, and terms of use; to detect, suppress, or prevent fraud; to reduce credit risk and collect debts owed to us; to protect the health and safety of us, our customers, or any person; or as otherwise required by applicable law.
With your consent or direction: We may disclose your Personal Information to certain other third parties or publicly with your consent or direction. For example, with your permission, we may post your testimonial on our websites.

Is your Personal Information secure?

We use technical, organizational and administrative security measures to protect information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security and Melting Pot cannot ensure or warrant the security of your Personal Information.

How do we retain your Personal Information?

We will usually retain the Personal Information we collect about you for no longer than reasonably necessary to fulfil the purposes for which it was collected, and in accordance with our legitimate business interests and applicable law. However, if necessary, we may retain Personal Information for longer periods of time as required under applicable law or as needed to resolve disputes or protect our legal rights.

To determine the appropriate duration of the retention of Personal Information , we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of Personal Information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations.

Once retention of the Personal Information is no longer reasonably necessary for the purposes outlined above, we will either delete or deidentify the Personal Information or, if that is not possible (for example, because Personal Information has been stored in backup archives), we will securely store the Personal Information and isolate it from further active processing until deletion or deidentification is possible.

What are your privacy rights?

You can always opt not to disclose information to us, but please be aware some information may be needed to register, process, or take advantage of some of our features and offers. The following privacy choices are made available to all individuals with whom we interact. You may also have additional choices regarding your Personal Information depending on your location or residency. Please refer to our U.S. State Privacy Disclosures below for information about additional privacy choices that may be available to you.

Communication Preferences

You can opt out of receiving certain promotional or marketing communications from us (e.g. Club Fondue) at any time, by using the unsubscribe link in the email communications we send, or by updating your preferences in the profile page if applicable. You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information provided below.

Cookie Preferences

Certain of our Websites may provide you the ability to adjust your preferences regarding our use of automatic data collection technologies through the Website’s cookie banner. In addition, you may be able to utilize third-party tools and features to restrict our use of automatic data collection technologies. For example, (i) most browsers allow you to change browser settings to limit automatic data collection technologies on websites, (ii) most email providers allow you to prevent the automatic downloading of images in emails that may contain automatic data collection technologies, and (iii) many devices allow you to change your device settings to limit automatic data collection technologies for device applications. Please note that blocking automatic data collection technologies through third-party tools and features may negatively impact your experience using our services, as some features and offerings may not work properly or at all. Depending on the third-party tool or feature you use, you may not be able to block all automatic data collection technologies or you may need to update your preferences on multiple devices or browsers. We do not have any control over these third-party tools and features and are not responsible if they do not function as intended.

Targeted Advertising Preferences

We may engage third parties to help us facilitate targeted advertising designed to show you personalized ads based on predictions of your preferences and interests developed using Personal Information we maintain and Personal Information our third-party partners obtain from your activity over time and across nonaffiliated websites and other services. The data we and our third-party partners use for purposes of facilitating targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research, are primarily collected through the use of a variety of automatic data collection technologies, including cookies, web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. We may share a common account identifier (such as a hashed email address or user ID) with our third-party advertising partners to help link the Personal Information we and our third-party partners collect to the same person, or otherwise target advertising to an individual on a third-party website or platform.

In addition to taking the steps set forth in the Cookie Preferences section above, you may be able to further exercise control over the advertisements that you see by leveraging one or more targeted advertising opt-out programs. For example:

Device-Specific Opt-Out Programs: Certain devices provide individuals the option to turn off targeted advertising for the entire device (such as Apple devices through their App Tracking Transparency framework or Android devices through their opt out of ads personalization feature). Please refer to your device manufacturer’s user guides for additional information about implementing any available device-specific targeted advertising opt-outs.
Digital Advertising Alliance: The Digital Advertising Alliance allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. Please follow the instructions at optout.aboutads.info for browser-based advertising and youradchoices.com/appchoices for app-based advertising to opt out of targeted advertising carried out by our third-party partners and other third parties that participate in the Digital Advertising Alliance’s self-regulatory program.
Network Advertising Initiative: The Network Advertising Initiative similarly allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. Please follow the instructions at optout.networkadvertising.org to opt out of browser-based targeted advertising carried out by our third-party partners and other third parties that participate in the Network Advertising Initiative’s self-regulatory program.
Platform-Specific Opt-Out Programs: Certain third-party platforms provide individuals the option to turn off targeted advertising for the entire platform (such as certain social media platforms). Please refer to your platform provider’s user guides for additional information about implementing any available platform-specific targeted advertising opt-outs.

Please note that when you opt out of receiving interest-based advertisements through one of these programs, this does not mean you will no longer see advertisements from us or on our services. Instead, it means that the online ads you do see from relevant program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, program participants may still use automatic data collection technologies to collect information about your use of our services, including for analytics and fraud prevention as well as any other purpose permitted under the applicable advertising industry program.

Modifying or Deleting Your Personal Information

If you have any questions about reviewing, modifying, or deleting your Personal Information, you can contact us directly at privacy@meltingpot.com. We may not be able to modify or delete your Personal Information in all circumstances.

Partner-Specific Preferences

Certain of our third-party providers and partners offer additional ways that you may exercise control over your Personal Information, or automatically impose limitations on the way we can use Personal Information in connection with the services they provide:

Device-Specific / Platform-Specific Preferences: The device and/or platform you use to interact with us (such as you mobile device or social media provider), may provide you additional choices with regard to the data you choose to share with us. For example, many mobile devices allow you to change your device permissions to prevent our products and services from accessing certain types of information from your device, and many social media platforms allow you to change your platform permissions to prevent integrated products and services from accessing certain types of information connected with your profile. Please refer to your device or platform provider’s user guides for additional information about implementing any available platform-specific targeted advertising opt-outs.
Google Analytics: Google Analytics allows us to better understand how our customers interact with our services. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's website here: policies.google.com/technologies/partner-sites. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Add-On here: tools.google.com/dlpage/gaoptout.

Children’s Personal Information

Our services are not directed to, and we do not intend to, or knowingly, collect or solicit Personal Information from children under the age of 13. If an individual is under the age of 13, they should not use our services or otherwise provide us with any Personal Information either directly or by other means. If a child under the age of 13 has provided Personal Information to us, we encourage the child’s parent or guardian to contact us to request that we remove the Personal Information from our systems.

What about linked websites?

For your convenience, hyperlinks may be posted on our websites that link to other websites. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of any linked websites or of any companies that we do not own or control. Linked websites may collect information in addition to that which we collect on our Websites and Apps. We encourage you to seek out and read the privacy policy of each website that you visit to understand how the information that is collected about you is used and protected.

Will this Privacy Policy change?

This Policy will be periodically reviewed for accuracy and to account for process changes. When we make changes to this Privacy Policy, we will change the date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify individuals by email to their registered email address, by prominent posting on this website or our other platforms, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices.

Contact Us

If you have a privacy question or concern, please email us at privacy@meltingpot.com.

Additional U.S. Privacy Disclosures

These disclosures supplement the information contained in our Privacy Policy by providing additional information about the privacy rights available to individual residents of certain states in the United States and our Personal Information processing practices relating to those individuals. For a detailed description of how we collect, use, disclose, and otherwise process Personal Information, please read our Privacy Policy.

If you are a resident of certain states with comprehensive consumer privacy laws, the following supplementary disclosures apply to you.

Personal Information Disclosures, Sales, and Targeted Advertising

We disclose all the categories of Personal Information we collect to the categories of recipients set forth in the How do we share information with third parties? section of our Privacy Policy.

As is common practice among businesses that operate Internet websites and mobile apps, within the past 12 months, we have disclosed certain identifiers such as email addresses and pseudonymized identifiers, information about the use of our online services, and inferences drawn about online service users to our business partners such as social media, advertising, and analytics providers, and advertisers that place ads through our advertising services. Under certain laws, these disclosures may be considered as a sale of personal information for valuable consideration and/or the “sharing” of personal information for cross-context behavioral advertising. We do not disclose personal information of individuals we know to be under the age of 16 to other businesses or third parties for consideration or for cross-context behavioral advertising.

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit or opt-out of the sale of Personal Information or the processing of Personal Information for purposes of targeted advertising (as described in the Your Additional U.S. Privacy Rights section below).

Automated Decision-Making and Profiling

We do not conduct automated processing of Personal Information for the purposes of evaluating, analyzing, or predicting an individual’s personal aspects in furtherance of decisions that produce legal or similarly significant effects. As a result, we do not provide a right to exercise control over such forms of automated decision-making and profiling.

Your Additional U.S. Privacy Rights

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights:

Right to Know: The right to confirm whether we are processing Personal Information about you and, for residents certain states only, to obtain certain personalized details about the Personal Information we have collected about you, including:

The categories of Personal Information collected;
The categories of sources of the Personal Information;
The purposes for which the Personal Information were collected;
The categories of Personal Information disclosed to third parties (if any), and the categories of recipients to whom this Personal Information were disclosed;
The categories of Personal Information shared for targeted advertising purposes (if any), and the categories of recipients to whom the Personal Information were disclosed for these purposes;
The categories of Personal Information sold (if any) and the categories of third parties to whom the Personal Information were sold; and
For residents of certain states only, a list of specific third parties to whom Personal Information have been disclosed.
For residents of certain states only, a list of the categories of third parties to whom Personal Information have been disclosed.

Right to Access & Portability: The right to obtain access to the Personal Information we have collected about you and, where required by law, the right to obtain a copy of the Personal Information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
Right to Correction: The right to correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of the Personal Information.
Right to Opt-Out of Targeted Advertising: The right to direct us not to use or share Personal Information for certain targeted advertising purposes.
Right to Opt-Out of Sales: The right to direct us not to sell Personal Information to third parties.
Right to Deletion: The right to have us delete Personal Information we maintain about you.

Depending on your state of residency, you may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, the exercise of the rights described above may result in a different price, rate or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.

Submitting Privacy Requests

If you would like to submit a request regarding your Personal Information we hold about you, please fill out our Personal Information Request Form. You can also call 1-877-562-2789 to initiate a request by phone.

To exercise your right to opt-out as it relates to the use of cookies and related technologies that involve the sale of Personal Information or the use of Personal Information for targeted advertising purposes, please click the “Cookie Settings” link in the footer of the website and adjust your preferences accordingly. If you are visiting our site with the Global Privacy Control enabled, any cookies that constitute sales or are used for targeted advertising should already be turned off automatically in our cookie preference manager. Please note this opt-out tool is website, device, and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting. In addition, you can also opt-out of cookie-based sales by businesses that participate in the Digital Advertising Alliance’s CCPA Opt-Out Tool by visiting youradchoices.com/control.

Before processing your request to exercise certain rights (including the Right to Know, Access & Portability, Correction, and Deletion), we will need to verify your identity and confirm you are a resident of a state that offers the requested right(s). In order to verify your identity, we will generally either require the matching of sufficient information you provide us to the information we maintain about you in our systems. As a result, we require requests submitted through our online form and toll-free number to include first and last name, email address, phone number, state of residency and/or the date of your last transaction with us.

In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of one of the eligible states.

Submitting Authorized Agent Requests

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.

Appealing Privacy Rights Decisions

Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted by replying to the communication resolving your original request.

Additional California-Specific Disclosures

The following disclosures only apply to residents of the State of California.

California Categories of Personal Information

California law requires we provide disclosures to you about what Personal Information we collect by reference to the enumerated categories of Personal Information set forth within California law. To address this obligation, we have identified the relevant enumerated California Personal Information category for the Personal Information described in the What information do we collect? and How do we use the information? sections of our Privacy Policy below:

Identifiers, such as name, email address, postal address, IP address, social media handles, and other contact information, payment information, any other information that identifies, relates to, describes, or is capable of being associated with an individual that we describe in our Privacy Policy
Customer records, such as records of reservations, or products or services purchased or received from Melting Pot, information or actions taken on our Websites or Apps, and information about consumer preferences and behavior
Commercial information, such as records of reservations, or products or services purchased or received from Melting Pot, information or actions taken on our Websites or Apps, and information about consumer preferences and behavior
Internet / network information, such as browsing history, search history, information regarding an individual’s interaction with our Websites or Apps, device information, device identifiers, advertising identifiers, referring website, online activity on other websites, applications, or social media, and activity related to how you use our Websites or Apps
Geolocation data, such as information about your physical location collected from geolocation features on your device, including your IP, and location information you provide to the Websites or Apps through our restaurant locator tool.
Sensory information, such as audio information from calls placed with customer service centers which may be recorded where permitted by law.
Professional / employment information, such as your work experience, educational background, work schedule preferences, compensation expectations, first possible start date, and information we receive from your resume.
Sensitive Personal Information, such as sexual orientation, race, debit card or credit card number, and precise geolocation data.
Inferences, including information about consumer preferences and behavior that we collect on our online services or purchase from third parties in order to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

Melting Pot does not use or disclose Sensitive Personal Information for purposes that, under California law, require us to offer consumers a “Right to Limit” the use or disclosure of Sensitive Personal Information.

Notice of Financial Incentive

Melting Pot offers the Club Fondue rewards program, as described in Terms of Use. Under applicable law, we are required to provide certain information about the Club Fondue program and obtain your opt-in consent prior to entering you into the program. Club Fondue participants may receive periodic rewards, such as exclusive offers and birthday vouchers

Melting Pot collects Personal Information in connection with providing Club Fondue to consumers. Specifically, Melting Pot collects identifiers, such as your email address, address, phone number, birthdate, wedding anniversary date, and sexual orientation. Melting Pot may share this Personal Information as described in the Privacy Policy.

Melting Pot has determined that the value of the Club Fondue program is reasonably related to the value of the Personal Information we would receive and otherwise process in connection with Club Fondue, based on our reasonable but sole determination. To the extent Melting Pot calculates the value of the Personal Information it collects through Club Fondue, it does so in good faith based on the expenses related to the collection and retention of Personal Information in connection with the program.

Interested participants can opt in to the Club Fondue program by signing up on Melting Pot Website. You may withdraw from Club Fondue at any time by updating your Club Fondue profile or clicking the "Unsubscribe" link in any Club Fondue email.